Reach a person.

Three ways to get hold of us, all of them direct. There is no queue system and no ticket number to keep track of — you write, a person answers.

Contact

Email: support@laspidclothing.com
Answered within two working days, usually the same day. Best for anything with a screenshot or an order reference.
Telephone: +33 7 20 01 37 44
Monday to Friday, 09:00–17:00 Central European Time. Calls are charged at your operator's standard rate — this is not a premium-rate number.
Post: 3 Place du Griffon, 69001 Lyon, France
For formal notices, including a withdrawal notice or a written complaint.
Company details: The full legal identification of the publisher is on the mentions légales page.

Billing questions

Most billing questions are answered faster from your own account: the exact amount, the period it covers and the next renewal date are all on your billing page, along with the cancel control.

To cancel: One action on the billing page. No email, no phone call, no notice period. Access continues to the end of the period already paid for.
An unexpected charge: Write to us with the date and the amount before contacting your bank — a chargeback takes weeks and a refund from us takes days. Subscriptions renew automatically at the price and period shown at checkout, so an unexpected charge is most often a renewal.
Refunds and withdrawal: Fourteen days of statutory withdrawal, subject to the conditions on the withdrawal page. Outside that window a period already started is not refunded, but cancelling stops all future charges.
What appears on your statement: The descriptor shown on your card statement is RESTFOLD followed by the plan name.

Questions about a result

If a recommendation looks wrong for the garment in front of you, tell us. Send the result and say what you are seeing that contradicts it. Reports are read and the catalogue is corrected — this is how a judgement tool stays worth using.

The limits of what the service can know are set out on the AI notice page. If a garment is old, has provenance or has conservation value, the service does not apply to it and a textile conservator should be consulted instead.

Your data

To access, correct, export or delete your data, write to support@laspidclothing.com. Uploaded photographs can also be deleted immediately from your account. Full detail, including your right to complain to the CNIL, is in the privacy policy.

Formal complaint

A written complaint should go to support@laspidclothing.com with the subject line "Réclamation", or by post to the address above. It is acknowledged within two working days and answered within 30 days.

If our answer does not resolve the matter, you may use the consumer mediation procedure free of charge. The mediator's name, postal address and website are on the médiation de la consommation page.